Name: Jan Hess
Position/Where: St. Luke's Hospital Vice President
Hess joined the hospital in 1976 and has served on the senior leadership team for more than 15 years. Jan’s administrative responsibilities include oversight of Quality Management, Case Management, Social Services, Community Outreach, Health Information Services, Medical Library, Medical Staff Office, Voice Services, Oncology Services and Marketing & Communications.
She is the executive sponsor of St. Luke's Spirit of Women initiative, which strives to improve the quality of life in the St. Louis community by providing leading health information and services to women and their families.
Midlife and Older Women (OWL) 2011 Women of Worth award, Oct. 13
St. Louis Business Journal’s 2011 Most Influential Business Women Award
Saint Louis University, Bachelor of Science degree in Medical Record Administration
Washington University, Master’s Degree in Human Resource Management
Husband, Gabriel Hess
Son, Marcus Chatman, three stepchildren: Christie Hess, Dana Hess and Gabriel Hess, Jr.; eight grandchildren
Mother, Gloria Foster, Father, Alvoyd Glover
Sisters: Vicki Stephens, Toni McDowell
I've attended West Side Missionary Baptist Church in St. Louis since I was 5 years old.
St. Louis Connection: I attended Northwest High School in North St. Louis.
Your journey to success that got you where you are:
When I graduated from Saint Louis University with a degree in Medical Record Administration, my career goal was to become a director of a medical record department. With my good fortune of being selected for the position of assistant director, Medical Record Department at St. Luke’s Hospital, I believed I was well on my way to accomplishing this career goal.
My strategy and tactics were based on my mom’s training: “Always do your best – even when no one else is looking;” “Anything worth doing is worth doing well;” and “It’s easier to catch a bee with honey than with vinegar.” With these value sets, it was very easy for me to enjoy working hard and to give the extra effort for any project that needed it. I also instinctively knew that most people come to work to do a good job and want to be considered a valued member of the organization. With that in mind, one of the priorities I set at the beginning of my career was to support my team in every way possible. I knew I could not accomplish my job by myself. My success would be based on my team’s success.
As I reflect on my 35 years of service so far at St. Luke’s Hospital, I’m overcome with gratefulness for the opportunities I’ve received. I’ve had the blessing of working with some of the best administrators, physicians, nurses, allied health, support professionals and volunteers in the nation who are dedicated to making life better for St. Luke's Hospital patients and the community. In addition, my teams over the years have given me more support than I could have ever given them. This honor is accepted on their behalf.